Returns & Exchanges

 OPTIONS FOR RETURNING OR EXCHANGING ITEMS:

1) Our courier will come to your home to collect your items - ₪30 

2) Return the items to our Ramat Hasharon store (Ussishkin 33, Ramat Hasharon). We are open Sunday-Friday.

EXCHANGING OR RETURNING ITEMS WITH A COURIER – HOW DOES IT WORK?

Simply follow the steps in this link:
https://www.binaandbino.com/apps/return_prime
(You’ll need your order number from your Order Confirmation Email)

If exchanging items: After filling out the above link, an email will be sent for payment of our courier service. Once received, we will organize the rest! When your new order arrives, please return the unwanted items at the same time

If returning items: After filling out the above link, we will organise a courier to come to your home and return the items to us. Once received, we'll deduct the exchange fee of 30 shekels from your original order amount, and process the refund. You will be refunded for the items only —  we do not refund original shipping fees. It can take up to 7-10 business days for the refund to appear on your statement.

CONDITIONS FOR AN EXCHANGE OR REFUND:

Make sure the packaging is sealed and the items are unused.

A customer is entitled to return or exchange within 14 days of receipt (sale items within 7 days). The items must be unused and undamaged.

Please return your items within 7 days for a full refund. 

Items returned after 7 days will be issued with a store credit.

Any breakage that may have occurred in transit must be reported within 7 days of receipt to be eligible for replacement.

CANCELLED ORDERS 
If you wish to cancel a transaction, please contact us by email at info@binaandbino.com. Please note if your order has already been dispatched, you will need to pay ₪25 for the courier to return it to us.